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Conversations → History

The History tab under Conversations provides a read-only view of all past chatbot conversations.
It is designed for reviewing, filtering, and downloading conversation data, not for modifying or interacting with live chats.

This section helps teams analyze user interactions, audit chatbot behavior, and understand historical usage patterns.

Accessing Conversation History

Navigate to:

Sidebar → Conversations → History

You will see a table listing all recorded conversations within the selected time range.

Conversation History Overview

Conversation Image

The History page is made up of three main areas:

  1. Search and filter controls
  2. Conversation list table
  3. Pagination and download options

Filters

The History tab includes multiple filters that help narrow down results.
Each filter can be used independently or combined.

History Conversation Image

Search Conversations

At the top of the page, a Search Conversations input is available.

  • Allows quick searching by conversation name
  • Useful when locating a specific conversation in large datasets

Click Search to apply the query.

Available Filters

  • Flags
    Filter conversations based on flagged states.

  • Resolution
    Filter by conversation resolution status (for example, resolved or unresolved).

  • Category
    Filter conversations based on assigned chat categories.

  • URL
    Filter by the website URL where the chatbot was embedded.

  • Location
    Filter conversations based on the user’s geographic location.

  • Language
    Filter by the detected conversation language.

  • Date Range
    Select a custom date range (for example: Jan 28, 2026 – Feb 27, 2026) to view conversations created during that period.

Filters help reduce noise and focus on relevant conversation sets.

Conversation List Table

The main table displays conversations matching the applied filters.

Conversation List Table

Table Columns

  • Name
    A system-generated or custom identifier for the conversation.

  • Created At
    The date and time when the conversation started.

  • Actions
    Contains a View option to inspect the full conversation.

Viewing a Conversation

Click View in the Actions column to open the conversation details.

View Conversation

This opens a Workflow Chat History modal.

Workflow Chat History Modal

The modal shows the complete message flow for a selected conversation.

History Conversation

What You See

  • Conversation identifier at the top
  • User messages displayed in chat-style bubbles
  • Bot responses shown inline
  • System or workflow messages (for example, test or fallback messages)

This view is read-only and intended for review and auditing.

Closing the Modal

Click Close to return to the History table.

Download Chats

A Download Chats button is available at the top-right of the page.

Download Conversation

  • Allows exporting conversation data
  • Useful for reporting, audits, or offline analysis

Pagination and Rows Per Page

Pagination Conversation

At the bottom of the table:

  • Rows per page
    Control how many conversations are displayed at once (for example: 10 per page).

  • Page navigation controls
    Move between pages when viewing large datasets.

Summary

The Conversations → History tab allows you to:

  • Search and filter historical conversations
  • Review full conversation transcripts
  • Analyze chatbot performance over time
  • Download conversation data for reporting or compliance needs

This section is essential for monitoring, auditing, and improving chatbot effectiveness without affecting live interactions.

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