AI Chatbot
The AI Chatbot in Curatu helps you automate customer conversations. It can answer questions, guide users, and save time for your support team by handling common queries.
This section gives you the tools to train, test, manage, and improve your chatbot.
How the Chatbot Works
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Train the Bot
Add your data like FAQs, documents, or website links so the chatbot can learn and give accurate answers. -
Answer User Questions
When a user sends a message, the bot reads it, understands the meaning, and replies using the trained content. -
Monitor Conversations
You can view and review all chatbot chats to understand how well it’s working. -
Hand Over to Live Chat
If the bot doesn’t know the answer, it can send the user to a live support agent.
What’s Inside This Section
You’ll find different tools here to manage your chatbot:
- Data – Upload and train the bot with your content.
- Conversations – See past chats and review performance.
- Playground – Test your bot before using it live.
- Categories – Organize your content for better responses.
- Settings – Control how your chatbot behaves and where it can be used.
- Reports – Get insights into how each section is performing.
Each part is explained in more detail in its own tab.
Why Use the Chatbot?
- Available 24/7 to support your users
- Can handle many chats at once
- Reduces workload for your human agents
- Easy to train and customize
Take your time to explore each section and build a smart, helpful chatbot for your team and users.