Customer Insights (Beta)

Explore what your users are asking the most and use these insights to improve chatbot responses, FAQ pages, and agent training.

Top Customer Questions (Beta)

This section typically displays:

• Most frequently asked user questions for the selected day.
• Useful for product teams, support optimization, and training.

Business Use Case:

• Identify high-volume queries to optimize chatbot flows.
• Turn common questions into knowledge base articles or tutorials.
• Use trending questions to adapt scripts or marketing FAQs.

Check this section regularly to train your AI assistant and proactively address customer concerns.