Dashboard
The Home Dashboard provides a quick overview of key chat metrics, helping you monitor system usage, chat efficiency, and user engagement.
Dashboard Cards Overview
Total Conversations
Value: Displays the total number of conversations initiated in the selected date range.
Use: Helps track overall volume and user interaction levels.
Total Chat Sessions
Value: Number of unique chat sessions started.
Use: Indicates how many times users initiated a new chat (not messages, but entire sessions).
Data Usage
Value: Shows how many data points or KBs were used in conversations.
Use: Useful for understanding how much of the knowledge base is being utilized.
Resolved Chat Sessions
Value: Number and percentage of chat sessions that were successfully resolved.
Note: This metric excludes chats where users did not provide feedback.
Use: Measures support effectiveness and satisfaction.
Chart & Graph Sections
Chat Sessions by Categories
Data: Categorizes sessions based on chatbot intents or pre-defined categories.
Insight: Shows which category handled the most chats and highlights the satisfaction rate.
Web Pages with Highest Chat Activity
Data: Lists the URLs where users initiated chats.
Insight: Helps identify which pages drive the most user interaction with chat support.
Total Conversations & Chat Sessions
Chart: Timeline graph showing daily trends for both conversations and sessions.
Insight: Great for spotting traffic spikes and peak engagement periods.
Locations with Highest Chat Activity
Data: Highlights geographical areas with the most user chat sessions.
Insight: Helps tailor support strategies by region.
Conversations Effectiveness Overview
Metric: Satisfaction rate from system-evaluated conversations.
Use: Indicates how well the chatbot responded to queries, helping optimize response quality.