Playground

The Playground is a place where you can test how your chatbot responds to different questions using your uploaded data.

It works just like a chat screen. You ask questions, and the bot gives answers — based on the content you’ve trained it with.

How to Use the Playground

• You’ll see a text area where you can type your message or question.
• Hit Enter or click the Send button to talk to your chatbot.
• The bot will reply using the data you’ve trained it with — like documents or URLs.

Example:

Let’s say you uploaded a document that includes this line:

“Our return policy allows customers to return products within 30 days of purchase.”

Now, in the Playground, you can test:

You ask:

What is the return policy?

Bot responds:

You can return products within 30 days of purchase.

That means your bot is working correctly with the uploaded document.

Start Button – New Conversation

The Start button resets the current chat. It creates a fresh conversation as if a completely new user is chatting with the bot.

This is useful for:

• Testing new questions
• Starting a new test without previous context
• Seeing how the bot behaves with unrelated queries

Toggle Answer Citation

This is a helpful tool for debugging and understanding how your bot finds answers.

When you turn ON “Toggle Answer Citation”, the chatbot will show:

• Which document or URL it read
• The exact file or section the answer came from

This helps you confirm if the bot is answering from the correct source.

Tip: How the Bot is Trained

The chatbot doesn’t know anything by default — you need to teach it. We do this by uploading helpful content such as documents or web pages that contain information about your business, services, or FAQs.

To understand how to prepare and upload this content, go to our Data Training section. There, you’ll learn how to add URLs, upload files, and organize your data so the chatbot can give accurate and reliable answers to your users.

Summary

Use the Playground to test and improve your bot’s responses — it’s the easiest way to make sure everything works before going live.