If / Else Node
The If / Else node is used to make decisions in a workflow.
It checks a condition and then sends the flow to the correct path based on the result.
How the Node Works
- The node checks the If condition first
- If it is true, that path runs and the rest are skipped
- If it is false, it checks the Else If conditions
- If none match, the Else path runs
Only one path can run at a time.
Main Fields Explained
Condition Label
- A readable name for the condition
- Helps you understand the logic visually
- Does not affect execution
Example:
Satisfied User
Expression
- The rule that decides whether the path is taken
- Uses values from previous nodes (like feedback output)
Example:
previous_output == “satisfied”
If this evaluates to true, the workflow follows this path.
Else If Block
Used when you have multiple possible outcomes
Checked only if previous conditions fail
Example:
previous_output == “unsatisfied” Else Path
Acts as a fallback
Runs when no conditions match
Prevents workflow failure or dead ends
Real Example (User Feedback)
Question: Was this answer helpful?
If → previous_output == “yes” → Show thank-you message
Else If → previous_output == “no” → Route to live chat
Else → End workflow
Best Practices
- Always add an Else path
- Keep expressions simple and readable
- Match expressions with exact option values
- Use labels to clearly describe the logic
Summary
The If / Else node allows your workflow to:
- React to user choices
- Handle multiple scenarios
- Control execution flow safely and clearly